Top FAQ's

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How do I measure my feet for the right sizing?

5 Steps To Measuring Your Feet Accurately.

1. 1. Measure In The Afternoon
      Measure your feet in the afternoon because they change shape throughout the day.
      After a day of walking on them, and stretching them out, they will become wider & longer compared to their original size in the early morning.
      Take into account how your socks might add a few mm too.
   2. Measure While Standing
      Ideally, you should be standing instead of sitting during measurements. As this also affects the size of the feet. Ask for assistance if possible.
   3. Measure From Heel To Longest Toe
      Upon measuring, place the foot on a tape measure and measure it from the heel to the longest toe. The measurement from the heel to the longest toe is your shoe size.
   4. Measure Both Feet
      Do not rely on left or right. Always measure both feet as differences in length are common. A difference of 3 mm in length, give or take, is quite normal.
   5. Favor Your Longest Foot
      Always make your shoe purchases according to the longest foot! Use our shoe size chart to compare foot length and shoe size. If you’re halfway between two sizes, always go up.
      Measuring Your Feet With The Paper Method
      
      If you are unsure of the size you normally wear in any of those 'Sizing Types', then measuring your feet length will provide a guide as to what size footwear you need to order. Follow the simple guide below, measure 'both feet'. You will most likely find one foot is slightly longer than the other, which is quite normal.

      

      Then find your boot size on our size chart by comparing your foot measurement. Please be aware that all boot and shoe manufacturer sizes vary slightly, and sometimes even vary between styles from the same manufacturer. So using this information is not foolproof and should be used as a guide only.

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      Are the ELTEN work boots & safety shoes "true-to-size"? 

      No shoe- or bootmaker claims to own the "true" sizing chart, hence you always need to double check!
      
      As we manufacture in Germany, ELTEN's sizing runs slightly larger than the average US/UK/AU chart.  Our rule-of-thumb recommendation is to order a size down from your normal boots, runners or sneakers size.

      No matter if you're a 100% sure or really uncertain regarding your size, it only takes 10 seconds to double check your current size against our sizing chart.
       

      Still not sure? No worries - We've got you covered!

      You have piece of mind with our offer for FREE returns & FREE exchanges if you need to swap sizes, want a different model or just your money back after a purchase, no dramas!

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      Which work boots or safety shoes do I need for my work?

      GUYISA offers a wide range of work boots and safety shoes for specific occupations and workplace environments. Our range of GUYISA safety footwear include: 
      Safety boots with steel quick-release closure system for better ankle support and enhanced agility 
      Genuine leather or non-leather (vegan friendly) work boots 
      Certified Anti-slip (SRC) safety shoes for workplaces with slippery or wet floors. 
      Lace up boots and Zip sided boots including the popular safety shoes  
      Lightweight Safety Runners & Work Sneakers for workers who go the distance and need to move quickly around the workplace. 
      
      Too Need help? Just contact our friendly customer service team on [email protected] 

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Do you have all products in stock? 

All items showing as available are in stock in our local warehouse in China and shin within 72hrs of orderinq. If an item is showing out of stock, please contact us directly so we can notify you ASAP when the item will be in stock again. 

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Can l exchange my order for free? 

Of course you can!
 It's FREE & easy to exchange your safety boots or work shoes online or in our store
Click here for our Quick & Easy Exchange Process
Read our Delivery & Returns page for more information. 

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What payment methods do you accept? 

 GUYISA accepts major credit cards (Visa, AMEX and MasterCard). PayPal is available to online customers

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How do I track or view my orders? 

Tracking your order is simple. 
Once vou have placed your order. we will send an email order confirmation with an order number
ispatched within 48hrs. 
service for most parcels To contact Customer Service please [email protected] or use our contact form
Please have your order confirmation number handy as this will asist us in locaing your order. Your order confirmation number can be found in your order confirmation email 

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How do I modify or cancel an order? 

You are able to cancel or modify an order after placing it, if the order has not been dispatched. Please contact our local & friendly Customer Service team in China [email protected]
during business hours Monday-Friday and have your order confirmation number on handPlease find contact page here or on [email protected]