Frequently Asked Questions

About GUYISA safety shoes size,how do I measure my feet for the right sizing?

5 Steps To Measuring Your Feet Accurately.

1. 1.Measure In The Afternoon
2.    Measure your feet in the afternoon because they change shape throughout the day.
   1.    After a day of walking on them, and stretching them out, they will become wider & longer compared to their original size in the early morning.
         Take into account how your socks might add a few mm too.
   2. 2.Measure While Standing
         Ideally, you should be standing instead of sitting during measurements. As this also affects the size of the feet. Ask for assistance if possible.
   3.    Measure From Heel To Longest Toe
         Upon measuring, place the foot on a tape measure and measure it from the heel to the longest toe. The measurement from the heel to the longest toe is your shoe size.
   4. 3.Measure Both Feet
         Do not rely on left or right. Always measure both feet as differences in length are common. A difference of 3 mm in length, give or take, is quite normal.
   5. 4.Favor Your Longest Foot
         Always make your shoe purchases according to the longest foot! Use our shoe size chart to compare foot length and shoe size. If you’re halfway between two sizes, always go up.
         Measuring Your Feet With The Paper Method
      
      If you are unsure of the size you normally wear in any of those 'Sizing Types', then measuring your feet length will provide a guide as to what size footwear you need to order. Follow the simple guide below, measure 'both feet'. You will most likely find one foot is slightly longer than the other, which is quite normal.

      Then find your boot size on our size chart by comparing your foot measurement. Please be aware that all boot and shoe manufacturer sizes vary slightly, and sometimes even vary between styles from the same manufacturer. So using this information is not foolproof and should be used as a guide only.

      ---

      Which GUYISA work boots or safety shoes do I need for my work?

      GUYISA offers a wide range of work boots and safety shoes for specific occupations and workplace environments. Our range of GUYISA safety footwear include: 
      Safety boots with steel quick-release closure system for better ankle support and enhanced agility 
      Genuine leather or non-leather (vegan friendly) work boots 
      Certified Anti-slip (SRC) safety shoes for workplaces with slippery or wet floors. 
      Lace up boots and Zip sided boots including the popular safety shoes  
      Lightweight Safety Runners & Work Sneakers for workers who go the distance and need to move quickly around the workplace. 
      
      Too Need help? Just contact our friendly customer service team on [email protected] 

      
      Are the GUYISA work boots & safety shoes "true-to-size"? 

      No shoe- or bootmaker claims to own the "true" sizing chart, hence you always need to double check!
      
      As we manufacture in Germany, ELTEN's sizing runs slightly larger than the average US/UK/AU chart.  Our rule-of-thumb recommendation is to order a size down from your normal boots, runners or sneakers size.

      No matter if you're a 100% sure or really uncertain regarding your size, it only takes 10 seconds to double check your current size against our sizing chart.
       

      Still not sure? No worries - We've got you covered!

      You have piece of mind with our offer for FREE returns & FREE exchanges if you need to swap sizes, want a different model or just your money back after a purchase, no dramas!

      ---

       

      ---

Do you have all products in stock? 

Can l exchange my order for free? 

What payment methods do you accept? 

How do I track or view my orders? 

How do I modify or cancel an order?